Privacy Policy

Solar Contractor (“we”, “us”, or “our”) respects your right to privacy and is committed to protecting personal information in a responsible, transparent, and lawful manner. We process personal data in accordance with South African data protection laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy outlines how personal information is collected, used, stored, and safeguarded when you visit https://solar-contractor.com/ or engage with Solar Contractor for solar, building, maintenance, or related professional services.

1. Company Information

2. Our Approach to Privacy

We understand the importance of trust when clients and partners share personal or project-related information with us. Our approach is guided by the following principles:

• Personal information is collected only where necessary
• Data is processed solely for legitimate business purposes
• Personal data is never sold, rented, or traded
• We do not disclose personal information for marketing use
• Appropriate technical and organisational safeguards are applied
• All processing complies with applicable legal and regulatory requirements

3. Information We May Collect

3.1 Personal Details

We may collect personal information provided directly by you, such as:

• Full name
• Contact telephone number
• Email address
• Company name or position (where relevant)

3.2 Project-Related Information

Depending on the services requested, we may also collect:

• Property or site location details
• Project specifications or scope of work
• Information obtained during inspections, consultations, or meetings
• Documentation required for quotations, tenders, or insurance-related services

3.3 Website and Technical Data

When accessing our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Pages viewed and time spent on the site

This data is used strictly for website functionality, security, and performance analysis.

4. How Information Is Obtained

Personal information may be collected through:

• Website enquiry or contact forms
• Telephone conversations
• Email communications
• Face-to-face meetings, consultations, or site visits

We do not collect personal information without your knowledge or consent.

5. Use of Personal Information

Personal information is processed only for business-related purposes, including:

• Responding to enquiries or quotation requests
• Planning and assessing building, solar, or maintenance work
• Communicating with clients, suppliers, and stakeholders
• Executing and managing contracted services
• Scheduling, coordination, and project administration
• Meeting legal, contractual, and regulatory obligations

We do not use personal information for unsolicited or bulk marketing communications.

6. Lawful Processing Under POPIA

Personal information is processed lawfully and fairly on one or more of the following grounds:

• Consent provided by the data subject
• Actions required prior to entering into a contract
• Fulfilment of contractual obligations
• Compliance with applicable legal or regulatory requirements

7. Sharing of Information

We treat personal information as confidential. Data is not shared for marketing purposes. Where necessary, limited information may be disclosed to:

• Insurers, loss adjusters, or assessors (for insured or remedial work)
• Approved subcontractors, strictly for service delivery
• Regulatory or statutory authorities where required by law

All disclosures are limited to what is necessary and handled securely.

8. Protection of Personal Information

Reasonable technical and organisational safeguards are in place to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

Access to personal data is restricted to authorised personnel and managed in line with internal controls and professional standards.

9. Data Retention

Personal information is retained only for as long as required to fulfil its intended purpose, comply with legal obligations, or maintain appropriate business records. Once no longer needed, information is securely deleted or anonymised.

10. Your Rights

In terms of POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of personal data
• Withdraw consent where applicable
• Object to certain forms of processing

Requests can be submitted using the contact details provided below.

11. Cookies and Analytics

Our website may use basic cookies to enhance functionality and analyse usage trends. These cookies do not collect personally identifiable information. You may disable cookies through your browser settings if preferred.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party platforms, and users are encouraged to review their privacy policies separately.

13. Children’s Privacy

Our services are intended for professional and business use. We do not knowingly collect personal information from individuals under the age of 18.

14. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legislation or business operations. Any updates will be published on this page with a revised effective date.